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Category: CEO Espresso Interviews

  • CEO Espresso Interview: Dominique Rousseau

    CEO Espresso Interview: Dominique Rousseau

    Meet Dominique Rousseau — a seasoned executive with more than 30 years of experience in telecoms and technology, now turning his corporate legacy into entrepreneurial impact.

    Dominique has lived in Luxembourg for nearly two decades — long enough to become Luxembourger alongside his French nationality. He originally moved there to build what became one of Vodafone’s biggest global success stories: the centralised procurement organisation serving all Vodafone markets. That first transformation was later followed by another, when he took over Vodafone’s roaming business as CEO and centralised global roaming services for hundreds of millions of customers. In the following years, Dominique led Vodafone’s global device business, overseeing the sourcing and commercial strategy for all consumer hardware across 21 markets.

    In 2024, Dominique decided to begin a new chapter in a more entrepreneurial direction. Today, he splits his time between two activities: advising a major European tech company on its consumer strategy, and driving the embedded voice-AI business at CAMB.AI — a space he sees as the next major interface revolution.

    Our conversation explores these transitions: what drives him, how he thinks about innovation, negotiation, leadership, and how he maintains clarity and energy in the middle of such a profound career shift.

    Question: When you think about your job, what is the part you’re most proud to talk about?

    Response: With no hesitation: creating impact for customers. Bringing technology into their hands in a way that genuinely helps them — that’s what I’m passionate about.

    And there is a second element that I am always carrying with me: doing it sustainably. Minimising CO₂ footprint as much as possible, and giving customers the tools to do the same. I really believe this is one of the major challenges for the planet.

    In my previous device role, those were the two big priorities. And in my new job, it’s essentially the same — just in a different context. Those two focus areas remain my compass.

    Is there any decision you would have made differently in hindsight?

    Honestly, no. I’ve always been driven by passion, and every step I took came from a mix of opportunity and genuine enthusiasm for what I was doing. I feel I made the right choices; I wouldn’t change them.

    Maybe one anecdote illustrates this. My initial dream was to become a firefighter in Paris. Paris firefighters are part of a commando unit — it’s a military corps, one of the only two military firefighter organisations in France, together with Marseille. It’s extremely difficult to get in, but from a very young age I wanted to do it: the action, the sense of supporting people — all of that resonated deeply with me.

    And I did it. I became a firefighter in Paris. After some time, I realised the military environment wasn’t the right long-term fit for me, so I left and went back to study — six years of education after that. But it shows how passion drove my decisions. So no, I’m really happy with the path I took.

    Reminds me of the slogan, “Just Do It” …

    That’s definitely one of my mottos. Whenever you make a decision, there are always pros and cons. When you choose something, you automatically say “no” to something else, and you need to be aware of that. But if you feel the energy for something — the vibes — that’s very important. You should follow it.

    When you think about your current focus, what are the challenges you face in maintaining a competitive edge?

    What I really enjoy is that I moved from a big corporation — over 30 years in corporate — into something much smaller. Take CAMB.AI, for example: it’s a 50-person company. Nothing to do with a large corporate environment. What I appreciate is the impact you can create. You’re really working on core innovation.

    We’re focused on voice AI, and I’ve been a strong believer in voice interfaces for a long time — not just recently. Just like touchscreen was a revolution when Steve Jobs introduced it — and nobody believed in it at first — I think voice will be the next technological interface. Touchscreens are great, but they have limitations you feel every day. What’s missing is the ability to speak to the machine and have it respond in your own language, without settings or complexity. It should recognise your voice, translate what you say, interpret incoming messages in any language — and deliver it back to you in yours.

    That, to me, is the future. And that’s why I’m so happy to work on this.

    Thinking about that future, what is the biggest challenge: Is it partnering, technology, user acceptance…?

    It’s multi-dimensional.

    First, you need the right partners and distributors. For us, that means OEMs and chipset partners, because we want to run the voice AI model on the edge — directly on the device. Imagine a TV that translates anything you hear into your language, or adds instant closed captions. For that, you need partners who truly believe in the idea.

    Second, packaging it for the customer. We do this with passion, but we also want to make money. So how do you price it? How do you shape the market? How do you present it so it’s attractive enough that customers are willing to pay for something genuinely exciting? That’s a major challenge, and one we’re working on right now.

    Third, funding. We want to scale, and we want to keep improving the model. We believe ours is unique and the most advanced in the industry right now, but continuous improvement is essential — especially when miniaturising the model to run natively on the device. So investment is key.

    Those are the three main challenges.

    Are you in a race with other competitors who are close?

    Of course. New technology is always a race. You want to be first. And so far, from what we see, we’re winning. I can’t disclose details yet, but we are securing big markets with major industry players. That wouldn’t happen if the performance wasn’t strong.

    The addressable market seems enormous — from anyone who uses virtual conferencing software to smart glasses who translate speech in real time.

    Exactly. You can have our technology on Meta glasses, on TWS [true wireless stereo] earbuds, on simple in-ear devices. That’s the objective.

    But we’re the model provider — the algorithm. We need partners who have the product portfolios and the distribution channels. We already have a strong pipeline of motivated candidates, but it’s still early days. It’s a race, and there are other companies out there. But when it comes to the edge — meaning true on-device capability — we are, I believe, the furthest along.

    How does this translate into negotiations with partners or with investors? How do you prepare?

    We’re heading into another fundraising round in Q1 next year, which will naturally involve negotiation — but also convincing investors that this is a sustainable, growing business. Which it is, by the way. But it still requires work.

    On the partner side, we’re already selling our model today — mainly for broadcasting use cases. For example, real-time translation of speakers during live events. But the next step is selling it as a native on-device capability.

    Through a licensing model, for example?

    Exactly — a licensing model. And that means negotiation. You need to be open enough to create a true win-win scenario, where everyone sees value, including the end customer. Ultimately, we always return to that point.

    Do you also have internal negotiations around what’s the best way to commercialise and scale your technology?

    Yes, many, many, many. We’re not a big company, so we talk about these things every day.

    When it’s about devices, which is my core area, I mainly drive the discussions with partners. In the background, we’re constantly aligning with the CEO and the CTO to make sure that what I promise can actually be delivered. That’s very important.

    We also learn from what has already been done in other contexts, not only on-device. The CEO brings a lot of experience here. So the internal negotiations are very constructive. And of course, when we speak externally, we have one voice. We’re clear on what we want, clear on the goals — and clear on when it’s time to leave the negotiation room. That clarity is essential in negotiation.

    Shifting to a more personal perspective: what is the most important lesson you’ve learned this year?

    Coming from big companies, one of the big lessons for me was this: when I left, I suddenly found myself alone with my chair and my desk. So the main lesson is learning to trust yourself — to trust that you made the right decision. If you move because you have a vision and you’re driven by passion, you shouldn’t step back too quickly. Believe in what you’re doing and keep going.

    There are days when you have doubts. To give you an anecdote: creating my own company — even a small company in Luxembourg — meant going through all the administrative processes by myself: business licenses, bank accounts, KYC [Know Your Customer, a mandatory verification process], anti–money laundering, all of that. I had good contacts in Luxembourg who helped, but it was still painful.

    Even things like VAT declarations — you never think about them before. So the key is to stay very focused on what really matters, and not give up too early. Be persistent.

    And on those days of doubt — what do you personally do to get back on track? Do you reach out to others?

    Yes. I do two things, and everyone has to find their own way.

    First, I keep a strong sports routine. I train regularly — running, swimming — and I find it extremely helpful. When I’m really down, going for a run or a swim helps a lot. It gives structure and resets the mind.

    Second, I connect with people who support me and want me to win. My wife is the first example: she’s very supportive of what I do, she knows me from my corporate life and now in this new environment. That’s a very strong support.

    Then there are partners and former colleagues — for example, people from Vodafone, where I kept very good relationships. I call them for advice, for tips, to debrief how I feel. Often people just need one or two minutes to listen and then give you an insightful comment or idea. That helps enormously.

    You’ve seen both worlds — large corporates and startups. What, for you, is the best indicator in your daily routine that reflects a healthy corporate culture?

    An easy way to recognise a healthy culture is to see whether people are smiling and genuinely happy in their work.

    I’ve seen companies with very different cultures, including ones where people were clearly not happy — cultures driven by stress or fear. I don’t think that’s sustainable, and I don’t think it brings out the best in people.

    You want to get the most out of people by making sure they understand where you’re going, that they are behind you, and that they are happy to be behind you. That’s one of the key learnings from my corporate life.

    And now, as we’re building a new business, it’s the same. We’re growing, I’ll be recruiting soon, and I want to keep exactly that spirit.

    In large, listed companies, decision-making is often more conservative. How do you recognise when leaders are making bold decisions rather than just playing it safe?

    Without naming any company, my experience is that with large, listed organisations carrying big brands, there is a constant focus on protecting the brand. So every decision is taken with great care, through a formal management decision process. It becomes quite risk-averse.

    With smaller companies, it’s different. They want to move faster. They have less to lose and more to win, so the attitude to risk is not the same.

    In every big corporation I’ve worked with, I’ve seen this complex, cautious decision process. It can be a burden, but it’s also understandable — you’re dealing with a lot of responsibility and reputation.

    What are some skills or areas of expertise you’re currently developing further?

    One key skill I’m developing — and I’m really learning it on the job — is product proposition. And when I say “product,” I mean it in a broad sense, not just hardware. It’s about designing a proposition and being able to explain it simply, in a way that creates real impact on the customer — so that the customer says, “Wow, yes, I want this.” Especially in the field I’m in now, that’s a big area of learning for me. It’s probably the main one at the moment.

    Let me share an anecdote. Over 20 years in corporate, we went through many different management styles. At one point, we were trained specifically on storytelling: you must have a story to tell. That doesn’t mean going into every technical detail of how you do things. It means being able to tell the story properly. And that’s closely linked to the proposition.

    I’ve seen colleagues who are absolutely top-level at this — very strong storytellers — and others who are more shy and don’t like to speak. But if you drive a business and want to create impact, you need to be able to tell the story. If you don’t tell it, the customer never really knows.

    Storytelling is also about emotions. Talking about something analytically might create understanding, but it’s feelings that makes people act — to try, to buy, to adopt.
    On that note — if you have interested customers, what’s an entry-level way to engage with CAMB.AI?

    So first, you’re right: The passion, the emotion you convey, that’s what makes the customer say, “Yes, this is something I’d really like to try.”

    And before they fully commit, we have demos and we have videos that explain the capabilities. Then the productisation is always a bit customer-specific. We work together with customers to shape the final proposition for their use case. And I think that co-creation — adapting the solution together — is where the magic happens.

    We conducted the interview in November 2025.

  • CEO Espresso Interview: Guillaume Dubrule

    CEO Espresso Interview: Guillaume Dubrule

    Meet Guillaume — CEO of Rexel Germany

    Guillaume Dubrule was appointed CEO of Rexel Germany in 2025. He joined the Group in 2019 and has since held several leadership roles, including Group Purchasing & Supplier Relationship Director and Group Chief Digital & Marketing Officer — roles in which he helped drive Rexel’s digital transformation and reshape supplier relationships across the group. With a background in consulting and strategic operations (before joining Rexel), he brings a strong mix of operational insight, digital fluency, and supplier-network expertise to his new role.

    In our conversation, Guillaume reflects on impact, strategy and what it takes to lead in a complex organisation.

    Question: Which part of your job are you most proud to talk about?

    Response: I don’t know if pride is the right word. But the part I find most meaningful is this: as a CEO, nothing works if you try to do it alone. You can set a direction, you can define a strategy, you can explain the “why” and the “how.” But if that’s all you do, it won’t be successful.

    What really matters is the alchemy between the strategy you put in place and the fact that people actually choose to follow you. Not just because the plan makes sense, but also because, on a human level, they want to follow you. When both come together, that’s when I’ll be able to look back and say: yes, this is something I can be proud of.

    How do you know that your strategy is not only understood but truly lived?

    There are two sides to this.

    First, the hard metrics: if a strategy is truly lived, you see it in the results. The P&L moves in the direction you expect. The business performs the way the strategy intended.

    But equally important are the soft indicators — and I pay a lot of attention to those. We survey engagement and morale at least once a year, often more frequently, and we look at it in quite some depth. If the financial results are on track and the engagement and satisfaction indicators are trending upward, then I can say: yes, the strategy is not just understood — it’s embodied in the organisation.

    What, in your daily routine, is the best indicator of a healthy corporate culture?

    For me, the key question is: Are we in a safe zone? Meaning, do people dare to speak up?

    This is something you should be able to feel in everyday interactions. Does it happen on a regular basis that people come up to you with something  unexpected, maybe even something that might irritate you at first. That’s often a good sign. At least they tell you. And that is much harder to achieve than it sounds.

    Because you can say that speaking up is welcome, or that it’s okay to talk about mistakes. But people only believe it if you act accordingly. And you notice it especially with people you don’t interact with regularly: when they speak up in meetings, raise concerns, challenge something — not out of disloyalty, but out of ownership. That’s when I think: yes, the culture is healthy. Even if it’s hard to measure.

    How do you handle disagreements within your leadership team?

    First, by addressing them within the leadership team. It’s normal that some issues surface in one-to-ones, and that’s fine. But I want the team to bring topics into the collective forum, because that’s where they get solved.

    My leadership team also knows, when they bring me a problem, I’ll usually ask two questions:

    1) If the issue crosses departmental boundaries, have you spoken with your counterparts? Is everyone aware of the same facts? Often the answer becomes clear just by doing that.

    2) If everyone is aligned on the problem but not on the solution, then it’s a topic for the management team to decide together. And if the team still can’t agree, then it’s my role to take the final decision.

    But overall, I try to reinforce the spirit of: don’t escalate everything upwards. Address things among yourselves first. It’s healthier for the organisation and for the team dynamic.

    When you look at Rexel as an organisation, what are the challenges you face in maintaining your competitive edge?

    I think, first you need to consider: How do you define your competitive edge? What really sets you apart? And how simply can you frame that promise to the customer?

    For us, as a B2B distributor, the customer promise is a mix of three things: the breadth of your assortment, the availability of that assortment, and supply chain predictability. If a customer needs a specific item, do we have it in stock? And if we promise next-day delivery, does it actually arrive the next day?
    It sounds very simple, but defining this promise clearly — and delivering it consistently — is not that easy.

    Internally, and in B2B distribution more broadly, we call this the offer plan. What is your offer plan? What is your category management? And which parts of the assortment are your absolute essentials? Because our portfolio is extremely broad — roughly 600,000 products on the website, but we only stock around 30,000 to 50,000 of them. Making that logic clear, simple, and reliable is a major part of maintaining our competitive edge.

    The easy part is the “bread and butter”: the items you always carry, the ones customers know you can deliver next day, no matter what. That’s the foundation — and in our business, it’s still the number one driver of differentiation.

    Once you have that in place, you move to more elaborate levels: service offerings, planning capabilities, solutions for projects, lighting, industrial automation, photovoltaics, and so on. And the question then becomes: how do you bundle all of this so customers don’t just come with a product list, but with an objective — “Here’s what I want to achieve. How can you help?”

    And on these more elaborate parts of the offer — are you already experimenting with AI? Are you using any AI-based solutions today?

    Yes, absolutely. We’re using AI in many areas.

    The most obvious one is our webshop. More than 50% of our turnover — and we’re close to a billion in turnover — is generated online. So a lot is happening there. Our search engine already uses AI, and a few months ago we launched an AI-powered chatbot on the webshop as well.

    But AI is also embedded in the tools we offer our customers. Take our photovoltaic simulation tool: it uses AI — some developed internally, some with external partners – so you can scan a roof via Google Maps, the system automatically analyses sun exposure, angles, shadows, and so on, and then proposes the optimal PV configuration. And with one click, the entire list goes straight into your basket.

    And all of that is already live today?

    Yes, it’s live — and it’s used a lot. We run many PV simulations, at all scales. Even quite small ones, like a PV installation for the roof of a single house. Because as a B2B distributor, we also work with many very small customers in the end.

    Where do you see the biggest gaps between theoretical knowledge and the practical implementation of strategies?

    I think the biggest gap — or at least the hardest equation — is the pendulum between sales and margin. In every sales negotiation, and ultimately in pricing, you constantly ask yourself: how far do I go for more sales, and how far do I go for more margin? Balancing those two is never straightforward.

    Since you’ve combined purchasing and marketing – which many companies keep separate – does that help manage this internal tension? How does it play into the equation?

    For us, purchasing and marketing belong together because in the end it’s all about the offer plan — which categories you want to push, which assortments you prioritise, and under which conditions you negotiate with suppliers. And all of that eventually needs to translate into pricing that is consistent for the customer.

    Other companies often struggle with that separation. When the functions are split, they often end up in artificial debates that disappear once you integrate them.

    Exactly. You always need good synchronisation between sales on one side and purchasing plus pricing on the other. But if you add a third separate function, coordination becomes even harder.

    But to your earlier question — is this just an internal struggle? Not necessarily. Because once the structures, assortments, and pricing logic are set and implemented in the systems, the real practical question is: what price do I offer to the customer?

    In B2B, every customer has a different price. Every customer will ask for discounts. And every day, hundreds of salespeople face the same dilemma: do I push volume and give away more price, or do I hold the price and risk losing volume? That’s the most common negotiation scenario for us.

    And of course, some negotiations have much higher stakes — for example with multi-million-euro customers where frame contracts are involved. Then the question becomes: how much do you give on one side versus the other? And as in any negotiation, how do you frame the whole picture? It’s not just the price. You have terms and conditions. You have hidden levers like delivery frequency.

    For the customer that might not matter much…

    Exactly. If I ask you how often you want to be delivered, you might say, “twice or three times a week is fine.” For you as a customer it changes nothing. But for us as a distributor, it can have a huge impact — because it saves entire rounds of logistics. These are meaningful negotiation levers.

    And how do you ensure this is handled consistently across the organisation? Many companies rely on individual negotiators, which creates huge differences in approach and outcome.

    Yes, that’s a real risk. For us, consistency starts with empowerment. We are organised regionally, and each region has clear goals — sales targets and margin targets. We try to strike a balance: we set clear expectations, but we don’t go too deep into prescribing every detail, because there will always be special situations with customers.

    I trust the regional sales directors to make the right decisions, as long as the overall results are there.

    And there’s one more thing I would add — and this comes from my background in purchasing: you need to be comfortable with uncomfortable situations. In sales, you constantly have discussions with customers. And while we are very customer-focused, in the end we don’t share the same P&L. So the real challenge is: am I comfortable raising points that might be uncomfortable for the customer, but still necessary to address? That’s a big part of negotiation maturity.

    Let me switch to something more personal. What is the most important lesson you learned this year?

    For me, the biggest lesson is that your personal impact is not proportionate to the time you invest. This is my first CEO role, and you realise very quickly that at some point it’s not about what you do, but about what people take from what you do — how they understand the strategy, how they apply it.

    So time allocation becomes crucial. How much time do you spend structuring things down to the smallest detail — which has its limits — versus spending time ensuring people truly understand the direction and the “why”? That trade-off is a major lesson for me.

    So communication becomes more important, while thinking remains important but takes a different share of your time.
    What questions do you ask yourself to stay on track?

    The main one is exactly that: my personal time allocation.

    And two sub-questions guide it:

    1. Do I spend enough time explaining and spreading what we want to do — especially the “why”?
      The “why” is essential.
    2. Do I take enough time to pause, reflect, and think strategically?

    These are usually the first things that disappear when you’re running from meeting to meeting. And when that happens, you lose the time for communication and the time for reflection.

    And are there any skills or areas you’re currently trying to develop further?

    Personally? Well, German — that’s the obvious one.

    But from a leadership perspective, it’s an ongoing process. How do you play the full range of leadership behaviours intentionally? Not by forcing anything, but by being aware that elements like your body language, how you enter a room, the energy you bring — all of that sends a message.

    What, then, is the message you want to give and are you actually giving it?
    And that ties back to time allocation again — if you’re constantly running from one thing to another, you might not convey what you intend. Meaning is transported by many more layers than just by what you say.

    We conducted the interview in November 2025.

  • CEO Espresso Interview: Emmanuel Chéret

    CEO Espresso Interview: Emmanuel Chéret

    Emmanuel brings a refreshing perspective on the insurance sector as CEO of bsurance, an insurtech focused on embedded insurance and digital sales. bsurance provides a fast, flexible no-code platform that enables insurers and their distribution partners to build, distribute, and operate new offerings at speed.

    Whether it’s powering embedded journeys, enabling partnerships, or accelerating the rollout of new product lines, their mission is clear: remove complexity for insurers and deliver seamless protection for end customers. In short, to make innovation in insurance faster, easier, and truly customer-centric.

    Question: How did you come to lead Bsurance, and how has the company evolved?

    Response: I joined bsurance almost two years ago through my network, coming from another insurtech backed by some of the same investors. What convinced me to take on the CEO role was simple: a genuinely strong product and a team of engineers who had been quietly solving real distribution problems for insurers for years.

    Since then, we’ve sharpened our focus on what we do best: enabling insurers and their partners to launch digital and embedded products quickly, without touching their core systems. It’s a very pragmatic value proposition, but it solves a massive pain point in the industry.

    This year marked a turning point: we kicked off our largest multi-country deployments to date, reorganised around a lean engineering-focused team, and reached break-even. The foundations were already there; my role has been to give the company direction, reinforce product focus, and accelerate commercial momentum.

    You work in a highly regulated industry. How does that affect your sales process?

    When you’re an insurtech, compliance and regulatory depth are not an afterthought, it is part of your value proposition. If you choose to own it, it becomes a competitive advantage .

    bsurance is one of the few SaaS vendors that is also an MAG [Managing General Agent]. That dual identity means we understand the regulatory constraints from the inside.  We’ve built products, handled audits, run claims, and interacted with authorities ourselves. Insurers recognise that instantly.

    It shortens cycles, because we speak the same language and anticipate requirements before they appear.

    Speaking of sales cycles, what is the typical sales process and duration in your business?

    It varies widely.

    With new players such as insurtech startups and MGAs, things can move quickly – two or three months. Decisions are simpler, teams are smaller.

    With insurers, especially when procurement runs RFPs, it can stretch to nine or twelve months. We touch almost every part of their business, so many stakeholders are involved. Some tenders restart after years of dormancy, others change scope mid-way.

    Ultimately, it’s a long-term relationship business. You need patience, timing, and curiosity to continuously understand the customer’s priorities and how to help them best.

    Working with insurers often involves complex legacy systems and competing priorities. How does this influence your approach?

    Legacy is too often dismissed as “old tech,” but these systems run billions in premiums and decades of embedded logic. Replacing them fully is extremely challenging, and the ROI is not always obvious. They might be around longer than we think.

    Our approach fully  embraces this reality. bsurance acts as a speed-layer that enables new digital products, partners, and customer journeys, without disturbing the core. This reduces risk, shortens time-to-market, and lets insurers modernise step by step rather than through multi-year transformations. It’s a pragmatic way to innovate without breaking what already works.

    You sometimes compete with much larger vendors. How do you stand out?

    By being specialised, fast, and deeply hands-on.
    Large vendors can offer breadth, but insurers increasingly want depth in specific areas – embedded, digital distribution, automation, partner journeys. That’s where we excel. We are small enough to adapt quickly, but experienced enough to operate at enterprise scale. Clients work directly with senior people, and decisions take hours, not months.

    What is the most challenging aspect of negotiating with insurers?

    The hardest part actually happens before the negotiation. It’s getting to the point where both sides genuinely want to work together. Once that alignment exists, finding a balanced outcome on price, scope, and responsibilities is usually straightforward. The challenge is reaching that trusted-partner position early enough and earning confidence across multiple stakeholders who all have a voice in the final decision.

    What lesson from recent negotiations has stayed with you the most?

    That clarity beats complexity. The best negotiations I’ve had started once both parties were able to state what truly mattered to them. When priorities are explicit, agreements come together faster and everyone leaves the table feeling respected. It builds a healthier long-term relationship, which matters far more than any short-term optimisation.

    Bsurance is lean and engineering-heavy. How does that shape your culture and decision-making?

    It makes us product-driven and pragmatic. With a small team of strong engineers, we avoid hierarchy and focus on solving real problems for clients. Everyone has ownership, everyone challenges assumptions, and decisions happen quickly because the people building the product are close to customers. We value constructive disagreement and transparency, it’s how we avoid groupthink and keep improving. That culture is a big part of our speed and responsiveness.

    What part of your role excites you the most today, and what keeps you motivated for what comes next?

    Seeing the momentum build.  We’re at a moment where insurers finally see embedded and digital distribution not as experiments, but as strategic revenue drivers. Our platform sits right at the intersection of that shift. What motivates me is helping clients launch in weeks what previously took years, and seeing the potential that we are unlocking through that process. There’s a lot left to build, and we’re just getting started.